Banking Relations Specialist - Trustly

Are you a Specialist in Banking Relations with experience from payments? Want to work in an International FinTech Company with quick decision making? You might the person that we are looking for!
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About Trustly

At Trustly, we’re passionate about simplifying the way people pay and get paid online. We are a licensed payment institution and our B2B products available in 29 European countries attract global merchants in segments such as e­-commerce, travel, financial services and gaming. In June 2018, private equity firm Nordic Capital acquired a majority stake in Trustly with ambitions to support us in becoming the leading global online banking payments provider.

We are a diverse and fast-growing team of 350+ people with our headquarters in Stockholm, Sweden, and regional offices in Örebro, Spain, Malta, Germany, Finland, UK, The US and in Brazil. Together we are leading the development of the payments industry and the work you do here will make a great impact.


About The Banking Relations Team at Trustly:

The Banking Relations team is a tight-knit and professional group of 6 people, based in Stockholm. Together they work to grow Trustly into a trusted and treasured brand in the payments industry. The mission in the banking relations team is continuing to build and develop strong relationships with banks globally.


About The Role

Banking Relations are responsible for all relationships that Trustly has with banks globally, as well as to initiate new relationships and further expand existing ones. The ideal candidate is a strong relationship builder who will be able to take ownership of some of the bank relations, brief new banks about Trustly, arrange and lead telephone conferences with external stakeholders to discuss relevant topics, respond to queries from banks;  coordinate and respond to KYC requests. As well as travelling to bank meetings globally and representing Trustly at various bank related events.

In addition to interacting within the Finance team, the role will require successfully working together with other departments such as the Product, Compliance, AML and Legal. You will report to the Head of Banking Relations.

  • Maintain and expand some of Trustly’s banking relationships globally and other PSPs (Payment Service Providers) as well as initiating new ones
  • Collaboration with internal stakeholders to improve current processes is key for this role
  • Responsible for the clearing and settlement mechanisms in Trustly’s role as customer to these organizations
  • Act as first point of contact for requests and questions from banks and other PSPs
  • Review and negotiate terms when Trustly purchases transaction banking services
  • Draft and edit letters, reports, memos, presentations and other communications, both internal and external
  • Facilitate the KYC processes
  • Travelling will occur in this position



  • Minimum seven years of work experience in a client focused role from a bank, payment institution or equivalent
  • A deep understanding of different products within cash management and transaction banking is a must      
  • You possess strong analytical, organizational and administrative skills with a high attention to detail
  • A team player with excellent time management skills and the ability to deal with both internal and external stakeholders
  • A quick learner who is comfortable independently taking ownership of and driving given tasks
  • Fluent in both Swedish and English, any other additional language would be considered a plus
  • University degree in Economics, Business Administration or similar

About Lagotto Executive Search & Interim

Our clients can count on an engaged and agile partner with a thorough understanding of both their business and their organization. We build long-term relationships, continually acquiring knowledge and are up to date when it comes to understanding both the current and emerging challenges within our sector.

We boast extensive experience within strategic competence development at both group and individual levels. We recruit for potential and think long-term.

In our continual endeavour to sharpen and broaden our offering, we remain updated and abreast of developments relevant to our clients, branch and areas of expertise. 

By following and contributing to current research within HR, we have a solid understanding of the prevailing trends relating to digitalisation, organisational development and leadership. Follow us on Linkedin to be part of our network - and share the insight.

Lagotto is a a wholly owned subsidiary of Amendo Group, delivering talent solutions since 2001. Read more about us at

Questions and contact

(Company) is working with Lagotto Executive Search & Interim in this recruitment process. If you have any questions regarding this specific role, please contact senior consultant Johan Wingren,, Interviews and selection are ongoing so please do not hesitate to register your interest in the role.

Eller vet du någon som skulle passa ännu bättre? Berätta för dem.


Humlegårdsgatan 17
114 46 Stockholm Vägbeskrivning 08-545 880 55


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